Cancellation & Refund Policy

All orders are shipped from Ahmedabad, Gujarat.

We offer free shipping within India. We offer CASH ON DELIVERY to certain areas within India.

As soon as you place your order you will receive a confirmation email. Once your order is on its way, you’ll receive a confirmation email with a tracking number. If you have any questions about your order please email/call us.
Please be sure to enter your full address including your pin code and phone number at checkout.

blackcharm ships within India and Internationally.
Most of our orders are received within 7 – 10 working days (within India), and within 10 working days (Internationally). Please feel free to email us if you need your order urgently.

Cancellation

If you need to cancel an order please email us within 24 hours. If the cancellation is done in time, the refund is processed within 10 working days, through the same mode of payment.

Exchange

Any purchase can be exchanged for a different size. You can find our size chart for the product before making a purchase. If you have any inquiries about size, fabric or fit, you can call us +91-9173625101 or email us at info@blackcharm.online

When exchanging an item, please make sure all original garment tags are still attached and the item(s) are unused and returned in original packaging. We will not accept exchanges that have stains or have been worn.

Refunds

We do not allow refunds for any items considering time and labor that goes into each product. Refunds are only processed based on fulfillment errors, such as incorrectly shipped or missing items. The amount will be refunded via the original mode of payment within one week of initiation.

Every garment designed & produced in blackcharm undergoes quality checks. Any unevenness in colour & texture of print is not an error but a beautiful characteristic of natural processes.

Returns

In case you receive a damaged product, please email us with Subject line “RETURNS” within 3 days of receiving the product! Any item returned to us without a prior email will not be accepted. Once the email is received, we accept returns within 15 days.

No exchange and refund on discounted items.

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